Well, Since the 831 was installed, I did a little extra research on QoS additions – the one gripe I have is the way Cisco licenses their IOS features – the initial unit should be loaded with everything, and I should be able to go to their site and purchase the key for the feature directly from the Cisco website.
Cisco’s reseller model leaves a little to be desired for the small purchaser. In researching their routers it looked initially like the 831 was the small office router for broadband cable users and the 871 was the ‘integrated services’ router that includes everything the 831 has but adds wireless. Well, the reality is that the 871 is the replacement for the 831 series and the base 871 is a wired router only, with 10/100 WAN link and LAN links. The 831 has 10/100 LAN links, but only 10Bt WAN link. This is actually OK for my current situation with a cable modem, but eventually I’ll want that 10/100 port. However, since all the online resellers do not allow for returns, I’m stuck with an older 831 router when the 871 costs about the same amount.
After calling Cisco and my vendor, PC Connection, I essentially hit a dead end where PC Connection actually said that maybe eBay would be a good option. This after only having the router for 5 days.
So – Cisco, if you are listening, help the small guys out – make your router product information sites more clear, to be blunt – your current site is HORRIBLE, confusing and your model numbering scheme is impossible to understand. Second, either use resellers at the small level with return policies or don’t allow anyone to buy a router unless they buy SMARTNet first.
All that said, I will say that the 831 is still chugging along nicely – these are great routers. If you need a professional level router for a small environment, the Cisco 870 series could easily fit the bill.